Exchanges & Returns

How to return?
1. You can always return within 90 days from your purchase date without any shipping fee. Start your return here: XXXX
2. Enter your order number and zip code to begin processing your return inquiry.
3. Select the items you wish to return.
4. Choose your preferred return option: either via the post office.
5. After you submit your inquiry, you will receive an email with either a QR code or a shipping label.
6. Please securely package your items (if possible, use the original packaging, as this is important for a smooth return process).
7. Once you drop off your items, you should receive an email confirmation of your refund. If you returned the items through the post office, an email confirmation will be sent within 72 hours.

How to exchange?
1. You can always exchange within 90 days from your purchase date. Start your return here: XXXX
2. Enter your order number and zip code to begin processing your exchange inquiry.
3. Select the items you wish to return and the sizes you prefer to receive in exchange.
4. Choose your preferred return option: either a post office or a Happy Returns location.
5. After submitting your inquiry, you will receive an email with either a QR code or a shipping label for your return.
6. If you are dropping off your items at a Happy Returns Bar, there is no need for packaging. However, if you choose to send your return through the post office, please pack your items securely.
7. Once you drop off your items, you should receive an email confirmation of your exchange order. If you return your items through the post office, the email confirmation will be sent within a couple of days.
8.Exchange orders will be shipped using standard shipping, which may take up to 6 business days to arrive, excluding weekends and holidays.

When will I get my refund or exchange item(s)?
Generally, we will process your refund or send an exchange item immediately after we receive your return and check that all products are correct. 
Once the refund is processed, you will receive your refund within 1-7 days, which mainly depends on your original payment method.
If it is an exchange item, you will receive a new tracking email after we send it out.